The Major Cause of IT Outages is Human Error

Last month, a massive IT outage suffered by British Airways threw both Heathrow and Gatwick airports into complete chaos. Flight cancellations affected hundreds of thousands of customers worldwide and British Airways suffered an embarrassing PR nightmare. IT systems and operations have since recovered, but the lessons learned from this incident will resonate with many companies and organisations that remain vulnerable to the cause of the issue – human error.

Regardless of technology’s rapid evolution to provide improved resilience and recover capabilities, there still does not exist a software or hardware solution that can protect against a well-intentioned administrator mistyping a command or a trained and talented engineer disconnecting a power supply when they are not supposed to. And, when human error accounts for 22 percent of data centre outages (by far the largest cause of downtime), logic dictates that the best protection against these slip-ups and mishaps, is reliable recovery should an event occur.

The primary aim of any good high availability and disaster recovery program is to keep a replicated, synchronised version of a production server and its data always on standby, ready in case of a site or server outage or human error. That means, business can continue as normal with little, or no, downtime. For British Airways, that would have meant no cancelled flights, no piles of lost luggage, and no damaging news stories.

What would industry-leading HA/DR mean for you? Protected brand reputation? Customer retention? Safeguards against loss of critical data? Cost savings? For many businesses, the answer is all of the above, and more.

If you would like to learn more about what high availability and disaster recovery can do to save you time, money and headaches, contact Mynah Bird IT to request information. We would be happy to talk you through the best data preservation objectives for your business and how to improve confidence in your DR plan should the next human error happen to your business. When you’re ready to see a solution in action, we can organise a demo of MIMIX Availability so you can see how a tailored solution could work in your unique environment. Handling a disaster when it happens can be hard, especially if you don’t prepare in advance.

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